Welcome to the React Physical Therapy family. We understand that starting physical therapy is unknown territory for most people, so we hope to make this process as easy as possible for you. Here are the top questions we get from new patients answered to help you be prepared for your first appointment.
Q: How is React Physical Therapy different from other types of Physical Therapy?
A: At React, we use a whole-body approach to physical therapy incorporating the Reavy Method©, created by the company’s founder, David Reavy. Our therapists address the causes as well as the symptoms of pain to balance the body, restore natural movement, and help our patients become pain-free and stronger than ever. Our expert physical therapists spend one-on-one time with their patients to ensure individualized treatment and quality hands-on care. The impact is immediate, and it lasts.
If you want to find out more, click here.
Q: What insurances do you accept? Do you handle Workers’ Comp or Motor Vehicle Accident claims?
A: We accept all PPO insurance, although we are only in-network with Blue Cross Blue Shield. We also take Medicare, Workers’ Compensation cases, and Motor Vehicle Accident Cases. Don’t worry if you are uncertain about your coverage, we verify all of our patient’s insurance benefits for our services.
We are always happy to answer any questions you may have. If you have a question that is not listed or would like more detail please feel free to call us.
Q: Does React Physical Therapy offer any other services?
A: Beyond the traditional physical therapy services, we offer Vestibular Therapy and Women’s Health Physical Therapy. We also offer a variety of services to help make your physical therapy experience a great one including massage therapy, dry needling, pro athlete training and so much more. Find out more by contacting your nearest React clinic!
Q: What injuries/conditions do you treat?
A: We treat a variety of injuries and conditions. From acute and chronic pain to post-surgical rehab, we’re confident that our physical therapists can help you in your recovery. Feel free to contact us, or schedule a complimentary injury screening to discuss your personal restrictions and goals.
Q: What should I wear?
A: Dress comfortably. Your physical therapy session will involve both manual (hands on) therapy and exercises, so wear clothing that will allow you to move around.
Q: What do I need bring?
A: In order to protect our patient’s identity, we require all patients to present a photo ID in addition to your insurance card. Please present these to our front desk coordinators on your first appointment.
If you have Medicare insurance you will be required to bring a referral from your doctor prior to treatment.
Q: Will I need to fill out any paperwork?
A: Please try to arrive 15 minutes early to your first appointment to allow yourself time for new patient paperwork. If you’d like to fill this out in advance, please let us know. We are happy to send to a copy prior to your appointment.
Q: Will my insurance cover physical therapy?
A: As a courtesy to our patients, we verify health insurance and go over the details with you before you start treatment. We do our best to give you the best idea of your coverage, but you should know insurance quotes are not a guarantee of coverage. We strongly recommend you also confirm your physical therapy benefits with your insurance company before coming in for treatment.
Q: What happens during my first visit?
A: Your first visit with us is what we call an initial evaluation. During your initial evaluation, your physical therapist will assess your current condition and will create a treatment plan just for you based on your needs. Since one of the major tenets of the React Method is dynamic assessment, we will continually adjust your treatments as you progress.
Q: Where will my treatment take place?
A: Physical therapy sessions take place in an open room, though we can accommodate if you prefer for the manual therapy portion of your session to occur privately. Be sure to let our front desk know if you prefer a private room for your therapy.
Q: Is there a place for me to change?
A: All of our locations offer either a locker room or separate room to change in.
Q: How do I know if I need physical therapy? Is there a way I can talk to a physical therapist?
A: Often a doctor will recommend you seek a physical therapist. If you are in pain and would like to learn if physical therapy might benefit you, we offer free 15-minute injury screenings where one of our physical therapists can take a look at what’s going on and help start you in the right direction. Contact one of our six locations to schedule a free screen today.
Q: Where are you located and what are you office hours?
A: We currently have six locations in the Chicagoland area, with a range of early morning to evening appointments to serve your physical therapy needs. In Chicago, you can find our clinics in the following neighborhoods: Lakeshore East (near Randolph/Michigan), Lincoln Park, River North, and West Loop. You can also find us in the Northern suburbs of Chicago in Wilmette and Deerfield. Detailed location information can be found here.
Q: Is there parking available?
A: Parking availability varies from location to location. Please see below for details on parking for each location.
The West Loop:
There are a few reserved spots in our loading zone and in the parking lot across the street from the clinic that are first come first serve for patients. Please ask our client service specialists about availability. There is also metered street parking available along Jackson Street.
There is a large indoor parking garage located in Mariano’s. Two-hour parking is free when validated at Mariano’s with any purchase.
There is street parking along with metered street parking along Dayton St.
There is metered street parking on Franklin and Ontario, along with surrounding streets.
Yes, there is a parking lot available.
Yes, there is a parking lot available.
Q: How far in advance should I schedule my follow up appointments?
A: We recommend all patients schedule out based on the recommendation of their physician and physical therapist. Our schedule fills up quickly, so if you are able schedule at least a week in advance we recommend doing so.
Q: Can I cancel an appointment?
A: Yes, we have a 24-hour cancellation policy. Patients who cancel less than 24-hours in advance will be charged a $50 cancellation fee. To cancel or reschedule an appointment you may call any of our locations.
Q: How much will physical therapy cost?
A: The cost of your physical therapy depends on your insurance coverage and your treatment for that visit. After every visit, your therapist sends your daily charges to our billing department based on your treatment that day. These charges are then submitted to your insurance company. Once we get a determination from your insurance company, React will send you an invoice. Still have questions? Our Billing Department is here to help. You can contact Billing directly at 800-657-0483 for any additional or more specific questions.
Q: How long is a typical physical therapy appointment?
A: Appointment lengths can vary based on your diagnosis. On average, appointments last around an hour.
I’ve had some bad luck with injuries. I had 12 holes in right knee, many doctors said I should stop playing basketball. David has been able to put me back together. I’m not worried if I get hurt because I know I can come see him and get back to 100%.
I would say working with David helps you to learn about your body, not only in sports but in life. How to make taking care of your body part of your daily routine. I feel a lot faster and stronger since coming here. My body feels more balanced.
I’ve been playing basketball overseas for three years and this last summer was the first time I came to see David consistently. After doing my therapy and all of the exercises David gave me on a regular basis, I had the best season percentage wise that I have ever had.
For the past 2-3 years I had been experiencing right leg pain, back pain, and a slew of other issues. A friend of mine referred me to React and I’m truly amazed by my progress. A few months later and I’m now 100% healed. If you have imbalances, flexibility issues, mobility issues, call React.
I am so indebted to React. For so long, having pain in my shoulder was so normal, I didn’t even think about it. The first time I woke up and walked around for hours before realizing I wasn’t in pain was amazing. I can’t thank them enough for their detailed, careful, and hard work to fix me up.
I came here fresh off a major hip operation and knee repair. My body was completely unbalanced. I think since my time here, we’ve made huge strides I didn’t think were possible. My stability and strength is better than it’s been in probably 10 years. I think it has everything to do with David and the techniques he has used. I’ve never seen anything like it before.