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Clinical Aide & Service Specialist

React Physical Therapy

Wilmette, IL


$15 to $17 Hourly

Benefits Offered

401K, Medical

Employment Type


Position Summary:

Full time physical therapy aide who is energetic and good with people. Schedule negotiable.

Responsibilities and Duties

Essential duties include, but are not limited to, the following:

  • Support the business by providing exceptional customer service.
  • Coordinate patient appointments and scheduling to ensure optimal clinician productivity and customer satisfaction. This includes advance multiple booking according to doctor’s orders.
  • Obtain and enter accurate patient data, billing, and insurance information in patient charts.
  • Answer and direct inquiries from patients, referral sources, and co-workers with timely and accurate responses.
  • Accurately verify physical therapy insurance benefits including Worker’s Compensation, Medicare, and Motor Vehicle Accidents.
  • Obtain pre-certification/authorization of services as needed.
  • Provide patients with a clear and thorough explanation of their insurance benefits to optimize reimbursement and customer satisfaction.
  • Collect and record patient payments, including copays, cancellation fees, and outstanding balances.
  • Greet patients in a friendly and welcoming manner.
  • Administer any and all patient paperwork.
  • Check and respond to emails, voicemails, and faxes on the Client Service Specialist email account.
  • Maintain a clean working environment for the facility. This includes the front desk, treatment tables, restroom, conference room and break area.
  • Assist in ordering and maintaining office supplies.
  • Fully understand and comply with HIPAA regulations and privacy practices.
  • Instruct, motivate, safeguard, and assist patients practicing exercises and functional activities, under the direction of medical staff.
  • Observe patients during treatment to compile and evaluate data on patients’ responses and progress, and report to physical therapist.
  • Implements physical therapy programs established by the registered Physical Therapists.
  • Attend and participate in staff meetings or other company sponsored or mandated meetings as required.
  • Perform additional duties as assigned by manager.

Qualifications and Skills

  • Demonstrates commitment to exceptional professionalism, confidentiality, and service to customers.
  • Refined multi-tasking skills
  • Superb communication skills.
  • Ability to perform exercises for patients for demonstration and instruction purposes based on their current condition.
  • Good interpersonal skills and ability to build professional relationships with physicians, therapists, and patients.
  • Ability to work effectively as a team member.
  • Exceptional organizational, time management, and planning skills.
  • Prior education or certification regarding personal training or fitness is preferred.
  • Ability to perform exercises for patients for demonstration and instruction purposes based on their current condition.
  • Intermediate computer skills required.

Company address: 1215 Washington Ave, Wilmette, IL 60091

To Apply: kiversen@bereact.com

I’ve had some bad luck with injuries. I had 12 holes in right knee, many doctors said I should stop playing basketball. David has been able to put me back together. I’m not worried if I get hurt because I know I can come see him and get back to 100%.

I would say working with David helps you to learn about your body, not only in sports but in life. How to make taking care of your body part of your daily routine. I feel a lot faster and stronger since coming here. My body feels more balanced.

Alshon Jeffrey
Alshon Jeffrey
NFL Wide Receiver

I’ve been playing basketball overseas for three years and this last summer was the first time I came to see David consistently. After doing my therapy and all of the exercises David gave me on a regular basis, I had the best season percentage wise that I have ever had.

Jerome Randle
Jerome Randle
Professional Basketball Player
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